Refund Policy
Refund & Return Policy
At Elixir Honey, we take great care to ensure that every jar reaches you in perfect condition. Since our products are natural consumables, we follow a strict but fair return and refund policy.
Eligibility for Returns & Refunds
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Returns are accepted only if:
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The product was damaged during transit, or
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The seal is broken/tampered on delivery.
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To be eligible, you must notify us within 3 days of receiving your order and provide clear photos of the product and packaging.
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Opened or partially used jars cannot be returned for hygiene and safety reasons.
Refund Process
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Once your claim is reviewed and approved, we will initiate a refund to your original payment method.
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Refunds are processed within 7 working days.
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In case of replacement requests, a new jar will be shipped at no extra cost (subject to availability).
Non-Returnable Items
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Any jar that has been opened, consumed, or damaged due to customer mishandling cannot be returned.
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As our honey is a natural product, variations in texture, crystallization, or color are normal and not considered defects.
Contact Us
For return or refund requests, please email us at support@elixirhoney.in with your order details.